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Appointment Policies

 

Missed Appointments

When you book an appointment with us, that time is set aside for you - and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.

Please understand that missed appointments prevent us from catering to other clients.

That said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked.

Cancellations

In the event that you are unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment. If you do not reach us, please leave a message on our voice-mail system. If we do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied.

Note: We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so your healthcare provider may make an exception to the above policies on those rare occasions.

Privacy Policy

Respecting your privacy is important to me; I am committed to safeguarding your privacy online. I have posted this privacy policy to help you understand how your personal information will be treated when you use my services. This policy may change from time to time, so please check back periodically.

As a Health Information Custodian (under the regulations of PHIPA & PIPEDA) Simply Massage will retain your records in accordance with the laws and legislation. Information collected via this website is limited to what is needed to provide you with the best possible service available. It will not be sold, or rented to any individual, group, corporation or agency. Release of your information occurs only when we have your consent; or when it is required to deliver a requested service to you; or where we are required or permitted to do so by law.

Information Automatically Collected

Like other websites, this one automatically gathers anonymous information about you such as your Internet address, the date and the time you visited my site, and the pages you viewed. This information is collected specifically to better understand how my website is being used and to improve its effectiveness.

Email Address and Contact Information

When you send me e-mail or when you request an appointment with me, I acquire your email address. I use your email address to acknowledge your appointment request and/or reply to your questions, and I may store your communication and my reply in order to provide you with a high level of client support.

I may also use contact information collected on this website to contact and correspond with you regarding the services that you requested and other related services I may offer.

Booking Services

When you book appointments through my website, I collect and store information about you necessary to complete your booking and to ultimately provide you with the requested services.

Use of Cookies

As part of my ongoing effort to personalize my services and to make your experience with me an enjoyable one, I may use cookies to store and retrieve information about you and your usage of my website. Cookies help me see which parts of my site are most popular and which are least popular, allowing me to identify areas of the site that may need attention - ultimately translating into better service for you.

A cookie is a small amount of data that is sent to your browser from my website and stored on your computer's hard drive. The use of cookies is an industry standard.

Protecting Information

I protect your information with appropriate safeguards and security measures and I retain your information only for the time it is required for the stated purposes. Only those involved in processing data have access to this information.

Transfer Clients

Clients transferring from another clinic may be asked to sign a release of health information form in order to comply with regulations as set out by PHIPA and PIPEDA. This will protect your information and also provide a more complete outlook on your health and ongoing treatment plan.