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Appointment Policies


Missed Appointments

When you book an appointment with us, that time is set aside for you - and ONLY you. We never double book and we try to always be ready for you when you arrive. This is why we maintain a strict block of time between appointments for sanitization, record keeping and preparations. In return, we ask that you keep your commitment to us and be prompt for your appointment.

Please understand that missed appointments take important treatment time away from other clients.

That said, our policy is simple. We ask that you contact us within 24 hours of your scheduled appointment time should you require to reschedule. Missed appointments may be charged at full rate, at the discretion of your therapist.


In the event that you are unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment. If you do not reach us, please leave a message on our voice-mail system. If we do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied.

Note: We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so your healthcare provider may make an exception to the above policies on those rare occasions.

Privacy Policy

Respecting your privacy is important to us; we are committed to safeguarding your privacy.  This privacy policy is published to help you understand how your personal information will be treated when you use our services. This policy may change from time to time, so please check back periodically.

As a Health Information Custodian (under the regulations of PHIPA & PIPEDA) Simply Massage & Associates will retain your records in accordance with the laws and legislation. Information collected via this website is limited to what is needed to provide you with the best possible service available. It will not be sold, or rented to any individual, group, corporation or agency. Release of your information occurs only when we have your consent; or when it is required to deliver a requested service to you; or when it is deemed to be within your health circle of care; or where we are required or permitted to do so by law.

Information Automatically Collected

Like other websites, this one automatically gathers anonymous information about you such as your Internet address, the date and the time you visited the site, and the pages you viewed. This information is collected specifically to better understand how the website is being used and to improve its effectiveness.

Email Address and Contact Information

When you send us an e-mail or when you request an appointment with us, we acquire your email address. We use your email address to acknowledge your appointment request and/or reply to your questions, and we may store your communication and our reply in order to provide you with a high level of client support.

We may also use contact information collected on this website to contact and correspond with you regarding the services that you requested and other related services we may offer.

Booking Services

When you book appointments through the website, we collect and store information about you necessary to complete your booking and to ultimately provide you with the requested services.

Use of Cookies

As part of the ongoing effort to personalize our services and to make your experience with us an enjoyable one, we may use cookies to store and retrieve information about you and your usage of my website. Cookies help us see which parts of the site are most popular and which are least popular, allowing us to identify areas of the site that may need attention - ultimately translating into better service for you.

A cookie is a small amount of data that is sent to your browser from my website and stored on your computer's hard drive. The use of cookies is an industry standard.

Protecting Information

We protect your information with appropriate safeguards and security measures and we retain your information only for the time it is required for the stated purposes. Only those involved in processing data have access to this information.

Transfer Clients

Clients transferring from another clinic may be asked to sign a release of health information form in order to comply with regulations as set out by PHIPA and PIPEDA. This will protect your information and also provide a more complete outlook on your health and ongoing treatment plan.

In the event of a Breach

In the event of a privacy breach, you will be contacted immediately and be given information on how to proceed, including but not limited to  filing a report with the Privacy Commissioner should that be necessary.